Can't Text Back When You're Neck-Deep In Cables? Your AI receptionist can.
A property developer texts asking for a quote on a full rewire across four buy-to-let flats. You're on a scaffold tower running cable. By the time you check your phone, they've already committed to someone who replied within five minutes. Your AI receptionist makes sure you never lose a job to a slow reply again.
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A letting agent texts you at 2:30pm: "Hi, quick one — tenant in LS8 reporting kitchen lights flickering and a socket that sparks when she plugs in the kettle. Needs sorting this week ideally. Can you fit it in?" You're running SWA cable through a trench at a new build site. Hands are filthy. Phone's in the van. Without your AI receptionist, the agent waits an hour, then forwards the job to the next electrician on their list. with your AI receptionist, the reply goes in 6 seconds: "Hi, that sounds like it could be a loose connection or a deteriorating socket — either way, worth getting checked. Can I grab the full address and the tenant's name? We'll aim to get someone there this week." The agent texts back the address and tenant's mobile number. By the time you're back in the van at 4pm, the lead is fully qualified — address, fault, tenant's number, and the agent's preferred timeline. You call the tenant, book it for Friday, and the agent knows you're reliable.
How It Works
Electrical Enquiry Comes In By Text
Agents, homeowners, and developers increasingly text for electrical work. Your AI receptionist replies instantly — whether it's a tripping RCD, extra sockets, or a full rewiring quote.
your AI receptionist Gathers The Electrical Details
She asks about the nature of the fault or requirement, the property type and age, the number of circuits or rooms involved, and the postcode. For certification work, she captures whether a certificate is needed.
Qualified Lead With Job Scope
Fault description, property details, customer expectations, and timeline — everything packaged up. For repeat clients like letting agents, the relationship builds with every fast reply.
Frequently Asked Questions
AI SMS messaging for electricians handles every text your electrical business receives with intelligent, trade-aware responses — whether you're testing circuits on a rewire, installing a consumer unit, or driving between jobs. Electrical enquiries via text are often surprisingly detailed: landlords text photos of EPC reports highlighting electrical upgrades needed, homeowners describe tripping RCDs with specific circuit details, and property managers list multiple addresses needing EICR inspections. The AI reads each message, understands the electrical context, and sends a professional response that acknowledges the specific issue. When a landlord texts 'EICR expires next month on 3 properties, what's your availability?', the AI recognises the compliance urgency, confirms receipt, and lets them know you'll review your schedule. Every enquiry captured, every customer acknowledged, while you focus on the job in front of you.
Electricians work with their hands more than most trades — terminating wires, stripping cables, testing circuits — making text replies physically impossible during most of the working day. AI SMS response handles this gap seamlessly. When a customer texts a photo of a smoking socket outlet at 2pm while you're halfway through a first fix, the AI sends an immediate safety-aware response rather than letting the message sit for four hours. It recognises the urgency, acknowledges the potential danger, and captures the details. For routine enquiries like socket additions or outdoor lighting requests, the AI provides a warm, professional acknowledgement that keeps the lead active. At £99 per month, one extra rewire enquiry captured by the AI covers the cost for the entire year. Manual replies simply can't compete with instant, contextual responses sent while you're live on-site.
Electrical customers often text with technical specificity — they mention circuit breaker positions, describe flickering on particular circuits, or share photos of fuse boards with tripped MCBs marked. The AI processes this technical content and responds appropriately, demonstrating the kind of competence that builds confidence in your business. When someone texts 'keeps tripping when the oven goes on, started last week', the AI acknowledges the specific symptom, asks a relevant follow-up about the consumer unit age, and confirms you'll assess the situation. This level of technical awareness in a text response creates a professional impression that generic auto-replies simply cannot replicate. For landlords with compliance deadlines and property managers coordinating access across portfolios, the AI's systematic acknowledgement of their specific needs demonstrates the organisational competence they expect from their electrical contractor.
Yes. Letting agents and developers regularly text about multiple addresses in one message. Your AI receptionist works through each property systematically, capturing the address and electrical requirement for each one.
Yes. 'Lights flickering', 'socket sparking', 'breaker keeps tripping', 'power out in the kitchen' — she understands these common descriptions and asks the right follow-up questions to help you diagnose before visiting.
Many customers do this to help you understand their current setup. Your AI receptionist acknowledges the photo, includes it in your lead summary, and asks relevant follow-ups like 'How old is this board?' or 'Has it tripped recently?'
Yes. If someone texts asking whether you're registered, your AI receptionist confirms your accreditation. This is especially important for commercial clients and landlords who require accredited electricians.
Burning smells, exposed wires, no power — your AI receptionist flags these as urgent. She advises the customer to turn everything off at the consumer unit and stay away from any damage, then captures the details for your priority callback.
Yes. For larger projects like rewires or new installations, the text conversation may span several messages as details emerge. Your AI receptionist maintains full context throughout.
Landlords often text about EPC improvements — LED lighting, insulation, socket additions. Your AI receptionist captures the EPC deadline, the property address, and what needs upgrading.
Garden lighting, EV charger installations, external sockets — she captures the requirement and asks about the location, power supply, and whether planning permission might be needed.
Yes. If a customer goes quiet after an initial text exchange, Your AI receptionist can send a polite follow-up: 'Hi, just checking if you'd still like us to arrange a visit for the socket issue?' This keeps leads warm.
Your AI receptionist lets the customer know that a site visit is needed for an accurate quote and captures their availability. She positions the visit as a free, no-obligation assessment.
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