They Texted A Photo Of The Broken Window. Your AI receptionist's Measuring It Up.
Glazing customers almost always text a photo. A cracked pane, a misted sealed unit, a shopfront with a hole in it. The photo tells you what you need — but only if you see it in time. Your AI receptionist replies to every text in seconds, captures the glass type and dimensions, and delivers the lead with photos attached.
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You're fitting a bespoke glass splashback in a kitchen in Adel. Silicone is setting and you've got exactly 15 minutes before it cures. Your phone buzzes in your pocket. A landlord in Armley has a ground-floor flat with a smashed bedroom window — a football from the kids playing in the street. The tenant is a single mother and the flat is unsecured. The landlord texts a photo: a standard 1200 x 900mm casement window with the bottom pane completely shattered. Safety glass everywhere. "Need this boarding up today and replacing ASAP. Tenant's worried about security." Without your AI receptionist, you see this text when you clean up at 5pm. The tenant has been anxious all day. The landlord found someone else at 2pm. with your AI receptionist, the reply goes out while you're pressing the splashback into place: "Hi, I can see from the photo that it's a standard casement — looks like about 1200 by 900. We can definitely board that up today and order the replacement glass. Is the tenant in the flat now, and what's the postcode?" The landlord replies. Your AI receptionist captures everything. When the silicone's cured, you check your phone — full lead with photos, dimensions estimated from the image, and the urgency flagged. You board it up on your way home. Job won. Landlord saved. Tenant safe.
How It Works
Glazing Text With Photo Comes In
Cracked windows, misted double glazing, smashed shopfronts — customers text photos of glass damage because a picture communicates the problem faster than a description. Your AI receptionist responds in seconds.
your AI receptionist Estimates And Qualifies Via Text
She acknowledges the photo, asks for approximate dimensions if not obvious, whether it's single or double glazed, the frame material (uPVC, timber, aluminium), and whether boarding is needed immediately.
Photo + Specifications Packaged
Window type, approximate size, glass spec, frame material, photos, and urgency — everything you need to prepare cut-to-size glass or arrange boarding before you arrive.
Frequently Asked Questions
AI SMS messaging for glaziers responds instantly to every text about smashed windows, failed sealed units, new installations, and emergency boarding — with replies that acknowledge the specific glass problem described. Glazing texts are highly visual: customers send photos of cracked patio doors, fogged double glazing, and boarded-up shopfronts. The AI processes these images alongside the text, sending a response that references what's visible and acknowledges the urgency level. When a shop owner texts at 6am with a photo of a shattered front window and the message 'vandals last night, need emergency boarding', the AI recognises the commercial security risk, responds with immediate priority, and confirms you've been alerted. For planned glazing work — homeowners comparing sealed unit replacements or shopping for bi-fold doors — the AI provides detailed, knowledgeable acknowledgements that keep them engaged while you're measuring, cutting, or fitting glass on another job.
Glazing enquiries split between urgent (broken glass, security risks) and planned (double glazing quotes, conservatory glass). Manual text replies struggle with both: emergency texts wait while you're on a job, and detailed quote requests sit unread because the reply takes too long to type on-site. AI SMS handles both instantly — emergencies get rapid, reassuring responses that confirm immediate attention, while planned enquiries get detailed acknowledgements that reference the customer's specific requirements. At £99 per month, the AI costs less than a single sealed unit replacement. Having a customer text you photos of fogged windows and immediately receive a professional, knowledgeable response — rather than waiting 5 hours for a hasty text from your van — completely changes the perception of your glazing business from 'busy tradesman' to 'professional company'.
Glazing is a visual trade, and customers who text photos of their glass problems expect the response to acknowledge what they've shown. When a homeowner sends a photo of condensation between double glazing panes, an auto-reply that says 'Thanks for your message' ignores the most important piece of information — the photo. The AI references the image content, acknowledges the likely failed sealed unit, and confirms you'll assess and quote. This image-aware response creates a professional first impression that separates your glazing business from competitors who either ignore texts for hours or send generic replies. For commercial clients needing emergency boarding after break-ins, the AI's immediate, security-focused response conveys the urgency and reliability they need. Your glazing business appears responsive, technically competent, and professional from the very first text.
She asks the customer for approximate dimensions if they're not obvious from the photo. Most customers can estimate 'about 4 feet wide by 3 feet tall'. Combined with the photo, this gives you enough to prepare.
Yes. She asks whether it's single glazed, double glazed, toughened, or laminated. If the customer doesn't know, she asks clarifying questions — 'Can you see two panes of glass, or just one?' — to determine the spec.
She captures the cause of the breakage (vandalism, accidental, storm), whether the customer has contacted their insurer, and any reference numbers. Many glazing customers claim for window damage on their home insurance.
Yes. She asks how many windows are affected, the age of the double glazing, and whether there are any visible marks between the panes. She notes that misted units indicate a failed seal rather than a broken pane.
If you install cat flaps in glass, Your AI receptionist captures the door or panel type, the glass thickness, and the pet size. These are straightforward jobs that text enquiries are perfect for.
Yes. If the property is unsecured — smashed ground-floor window, broken door panel — your AI receptionist flags it as urgent. She asks whether anyone is vulnerable in the property and when boarding is needed by.
If you provide rates, she can: 'Standard double glazed unit replacement from £120 including fitting. Boarding-up service from £45.' You control what pricing information she shares.
Bespoke glass work is captured with extra detail — dimensions, glass thickness, safety requirements, and whether a site visit is needed for templating. These are higher-value leads worth qualifying properly.
Yes. If a landlord texts about a tenant's property, Your AI receptionist captures both the landlord's and tenant's contact details, plus access instructions. She can then text the tenant to arrange the visit.
Yes. Conservatory panels, polycarbonate replacement, leaking sealed units — she captures the location, size, and type of glass involved and whether the issue is structural or cosmetic.
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